Global Processes and Continuous Improvement Manager
Gratitude IncGlobal Processes and Continuous Improvement Manager
Job Description
Key Skills
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Work location: Ayala/MOA
Work set up and schedule: Flexible schedule
Salary: Open Budget
Qualifications:
•Lean Six Sigma Yellow Belt Certified – Minimum of 5 years of experience applying Lean Six Sigma methodologies.
•Lean Six Sigma Green Belt Certified.
•Proven Process Excellence experience in a BPO setting.
•Bachelor’s degree in a relevant field
•Strong analytical and problem-solving skills, with a track record of process improvement.
•Experience in leading cross-functional teams to implement operational improvements.
•Excellent communication and stakeholder management skills for global operations.
•Ability to develop and execute strategic process improvement initiatives aligned with business objectives.
•Familiarity with process improvement tools and methodologies applicable in BPO operations.
•Adaptable and able to thrive in a fast-paced, dynamic global environment.
Role
Infrastructure & Technology Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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