Global Processes and Continuous Improvement Manager (Process Excellence Manager)

Gratitude Inc

740 Views

3 months ago

Global Processes and Continuous Improvement Manager (Process Excellence Manager)

5-9 Year(s)

Manila (Makati, Ayala Alabang Muntinlupa City)

Job Description

Key Skills

Adaptable Analysis Risk Management BPO Operations good communication skills Bachelor's Degree Lean Six Sigma Yellow Belt Trained/Certified Lean Six Sigma Green Belt

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Qualifications:

•Lean Six Sigma Yellow Belt Certified – Minimum of 5 years of experience applying Lean Six Sigma methodologies.

•Lean Six Sigma Green Belt Certified.

•Proven Process Excellence experience in a BPO setting.

•Bachelor’s degree in a relevant field

•Strong analytical and problem-solving skills, with a track record of process improvement.

•Experience in leading cross-functional teams to implement operational improvements.

•Excellent communication and stakeholder management skills for global operations.

•Ability to develop and execute strategic process improvement initiatives aligned with business objectives.

•Familiarity with process improvement tools and methodologies applicable in BPO operations.

•Adaptable and able to thrive in a fast-paced, dynamic global environment.

Role

Process Associate

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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