Healthcare Customer Service Representative
Gratitude IncHealthcare Customer Service Representative
Job Description
Key Skills
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Healthcare Customer Service Representative
Company: Teleperformance
Site: EDSA Greenfield
Job Description
Join our Healthcare Account team and provide excellent customer support to healthcare members, providers, and clients. You will assist customers with inquiries related to healthcare benefits, coverage, claims, billing concerns, and account information while ensuring a positive customer experience.
Qualifications
High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
At least 12 months Customer Care Experience (CCE) in a Healthcare account
Excellent communication skills
Strong customer service and problem-solving abilities
Willing to work on shifting schedules, weekends, and holidays
Amenable to work onsite at EDSA Greenfield
Responsibilities
Handle inbound and outbound healthcare-related customer inquiries
Assist members with benefits, eligibility, claims, and billing concerns
Accurately document customer interactions and account updates
Provide timely and effective resolutions while maintaining quality standards
Follow company and healthcare compliance policies
What We Offer
Competitive Salary Package
Performance Incentives
HMO and Other Benefits
Career Growth Opportunities
Paid Training
Apply now and start your career with Teleperformance's Healthcare Account at EDSA Greenfield!
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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