Hurry up apply now! Top company hiring operations manager travel account

Gratitude Inc

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1 month ago

Hurry up apply now! Top company hiring operations manager travel account

2-15 Year(s)

70 - 90 Thousand p.m

Manila (Makati, Pasay City)

Job Description

Key Skills

Travel Accounts Operation Management BPO Operation manager Operation Travel account BPO Travel Account

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Description / Requirements

Job title: Operations Manager (Travel account)

Reports to: SAVP – Operations

Work setup: Onsite, MOA, Pasay Manila

Work shift: Shifting schedule, most of the time is a graveyard shift

Salary: 70k – 90k Package

Target start date: ASAP

Qualifications:

 Extensive management/leadership experience and capability in the Travel industry

 College Graduate

Skills:

 Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations.

 Good understanding of technology tools/applications is required.

 Great working knowledge of MS Office applications: ability to

 Extensive understanding of the Business Travel industry and its components

 Strong people management and leadership skills

 Capability to communicate with large teams - the role requires articulating out responses in a manner that makes the overall proposal compelling.

 Good networking capability and Client facing skills

 Ability to multitask and handle high-pressure situations

Essential Functions:

 Oversee and manage day-to-day operations to ensure all metrics are met, revenue is maximized and team performance is optimized

 Coordinate operational needs to proactively address potential service delivery concerns

 Coordinate with the Senior Leadership to revise goals and plans as necessary

 Implement company policies in all areas of the operations, establish goals for each team and monitor each team’s performance against KPI targets

 Coordinate and participate in the completion of all Operations standards and/or makes recommendations for improvements in overall performance including policies and procedures

 Recommend measures that will improve team performance and communicate all client expectations clearly with peers, Assistant Managers and Travel Counselors

 Recognize Assistant Managers’ needs and expectations for them to effectively carry out their tasks

 Monitor Assistant Managers’ level of efficiency in handling their respective Travel Counselors, provide coaching and delegate certain tasks that will develop their leadership, problem solving and decision making skills

 Recognize performers and recommend development plan for qualified performers

 Recommend and help implement employee engagement activities that will help in retain key performers

 Prepare and recommend staff schedules based on opportunities identified and volume trend

 Develop procedures/guidelines that will improve policies and quality standards

 Ability to take on ad hoc tasks as required

 Ability to work effectively in a dynamic, fast-paced environment

Role

Account Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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