Italian Bilingual

Gratitude Inc

73 Views

4 days ago

Italian Bilingual

1-19 Year(s)

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Minglanilla, San Fernando, Alcoy)

Job Description

Key Skills

Fluent in Italian and English Language Italian - Read, Understand and Translate

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JOB TITLE: Italian Bilingual

Location: Cebu City, Philippines
Work Setup: Onsite
Work Shift: Shifting schedule (depends on client/project)

About the Role

We are looking for Italian Bilingual professionals who can support global clients through translation, interpretation, service desk, and technical support functions.

As part of Accenture’s Identity Verification process, all submitted resumes/CVs must include a photo to ensure application accuracy.

Key Responsibilities

Language & Translation Support

Perform document translation (e.g., requirements, designs, emails, tickets, error logs) from English to Italian and vice versa
Provide interpretation support during meetings, conferences, and discussions with clients, vendors, and internal teams
Research, compile, and learn business, technical, and tool-specific terminologies
Use and contribute to translation tools to improve productivity and consistency

Service Desk & Technical Support

Work in a Service Desk environment using both spoken and written Italian
Provide technical or functional support for systems such as SAP, Oracle, SFDC, Service Desk tools, or similar platforms
Willing to be cross-trained on technical, project management, or support-related tasks

Process & Quality Management

Initiate and support Quality Assurance and continuous process improvement activities
Update and maintain systems and tools according to standard operating procedures
Execute transactions accurately with minimal supervision
Conduct data verification, audits, and corrections as required
Document process changes and new learnings in standard formats with proper approvals

Operational & Team Support

Respond to information requests, escalate issues when necessary
Prepare standard correspondence using approved templates; ensure formatting and quality compliance
File, archive, and retrieve documents (electronic and paper-based)
Assist in training and coaching junior team members or new hires
Serve as a technical or functional resource (SME/super user) when required
Participate in special projects and meet defined KPIs and objectives

Qualifications & Requirements

Strong verbal and written communication skills in Italian and English
Experience in customer service, translation, QA/testing, analysis, troubleshooting, or technical support
Familiarity with MS Word, Excel, and PowerPoint
Experience in problem-solving, analytical tasks, and project coordination is an advantage
Preferably a Bachelor’s Degree in IT, Computer Science, or related fields
Undergraduates with strong language proficiency are welcome to apply
Willing to work holidays, weekends, extended hours, and shifting schedules
Must be willing to work onsite and relocate to Cebu City
Open only to applicants currently residing in the Philippines
Should not be a job hopper (less than 1 year tenure per company)
Willing to work long-term in the Philippines

Recruitment Process

Role

Other Language Expert

Timings

Night Shift (Permanent)

Industry

IT-Hardware & Networking

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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