Japanese Bilingual Voice Associate – Advertising Search Engine
Gratitude IncJapanese Bilingual Voice Associate – Advertising Search Engine
Job Description
Key Skills
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Location: Eastwood, Quezon City
Work Setup: Onsite
Shift: Shifting Schedule
Employment Type: Full-time
Job Description
We are hiring a Japanese Bilingual Voice Associate to support an Advertising Search Engine account. The ideal candidate should possess strong Japanese communication skills, customer service experience, and the ability to handle voice-based interactions while delivering excellent customer support.
Key Responsibilities
Handle inbound and outbound customer interactions in Japanese.
Provide support for advertising search engine products and services.
Resolve customer inquiries efficiently while maintaining high-quality service.
Document customer interactions accurately in internal systems.
Meet productivity, quality, and customer satisfaction targets.
Collaborate with internal teams to resolve customer concerns and improve service delivery.
Required Skills
Business-level Japanese language proficiency (Native or Non-native).
Excellent verbal communication skills in Japanese and English.
Minimum 6 months of Japanese voice account or business-level Japanese voice experience.
Strong customer service and problem-solving skills.
Ability to work in a shifting schedule and onsite environment.
Good computer navigation and multitasking skills.
Qualifications
Senior High School Graduate or High School Graduate (Old Curriculum).
CEFR B1 English proficiency.
JLPT N1/N2 is preferred for non-native speakers.
Native Japanese speakers are welcome to apply.
Important Notes
Work Location: Eastwood, Quezon City (Onsite).
Shifting Schedule.
Former Teleperformance (TP) employees are not eligible for rehire.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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