Knowledge Manager - Training / Knowledge Management Lead

Gratitude Inc

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5 days ago

Knowledge Manager - Training / Knowledge Management Lead

4-6 Year(s)

₱ 60 - ₱ 70.25K p.m

Cebu Central Visayas

Job Description

Key Skills

3D Max Financial Report Auditing Knowledge Management Training Quality Process Excellence Manager Process Mapping Healthcare Experience standard operation Procedure ITIL Certified ITIL trained or certified Process documentation & SOPs

2 candidate(s) have already applied for this Job. Apply now

About the Role

We are seeking a Knowledge Management Lead to drive knowledge management initiatives, ensure the accuracy and accessibility of knowledge resources, and support operational excellence through effective documentation, training, and stakeholder collaboration.

Key Responsibilities

Develop, maintain, and improve knowledge management processes and documentation
Ensure knowledge base articles and operational documents are accurate and up to date
Collaborate with Operations, Training, Quality, and support teams to identify knowledge gaps
Support account setup, transitions, and knowledge transfer activities
Monitor knowledge utilization and recommend improvements
Manage trainers and training-related initiatives where applicable
Drive continuous improvement initiatives related to knowledge management
Ensure compliance with ITIL practices and organizational standards

Qualifications
• 4–6 years of relevant experience
• At least 3 years of Service Desk and/or Knowledge Management experience
• 2–3 years of Knowledge Management experience in a BPO/ITO environment
• Experience in account setup or transition activities is preferred
• Experience managing trainers is an advantage
• ITIL Certification is preferred but not required

Candidates with experience in:
• Auditing
• Training and coaching
• Process documentation
• Process flow creation
• Knowledge management
• Quality process documentation
• Standard Operating Procedures (SOPs)
Non-Negotiable
• Healthcare/Clinical background
• Service Desk experience

Role

Management Accounting

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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Cebu Central Visayas, Philippines

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