KYC QC Supervisor - Onsite in Taguig

Gratitude Inc

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3 weeks ago

KYC QC Supervisor - Onsite in Taguig

3-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

KYC .Supervisor

1 candidate(s) have already applied for this Job. Apply now

JOB TITLE: KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)

Job Requisition ID: CXO-132969-S76400
WORK SET UP: Onsite in Taguig Uptown Bonifacio Tower 3
WORK SHIFT: Night shift, Weekends Off

OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

JOB QUALIFICATIONS

• KYC Team Lead
• Must have 3-5 years of KYC-relevant experience
• 1 year of supervisory experience (managing a team)
• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site

PRE-SCREENING QUESTIONS:

Screening with CV Reviewer
Endorse for CV screening through Workday, along with the HRI toolkit, FCV and CV
For review with the client
Highest educational attainment:
Years of KYC Team Lead experience
Years of KYC relevant experience
Supervisory/ Team Leader years of experience:
Last drawn salary
Expected salary
Amenability to work full onsite in BGC Taguig with a night shift

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Immaculate Obiajulu

Recruiter - Gratitude Inc

NA, nigeria

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