KYC Quality Check Supervisor | AML/KYC Team Lead | Onsite | Taguig

Gratitude Inc

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2 days ago

KYC Quality Check Supervisor | AML/KYC Team Lead | Onsite | Taguig

3-5 Year(s)

Manila (Taguig)

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Job Description

Key Skills

KYC .Supervisor

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KYC Quality Check Supervisor

We are looking for an experienced KYC Quality Check Supervisor to lead a team of KYC Analysts supporting regulatory compliance and financial crime operations. The ideal candidate will have strong experience in KYC processes, team leadership, quality management, and operational performance within a banking, financial services, or BPO environment.

This is a full-time onsite position based in Uptown Bonifacio, Taguig, with a night shift schedule and fixed weekends off.

Key Responsibilities

Team Leadership

Lead and manage a team of KYC Analysts to achieve service level agreements (SLAs), productivity, quality, and compliance targets.
Allocate workloads and manage daily operations to ensure timely completion of assigned cases.
Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
Support onboarding and continuous development of new team members.

Quality & Compliance

Review and approve complex or high-risk KYC cases requiring supervisory sign-off.
Ensure compliance with internal policies, regulatory requirements, and standard operating procedures.
Partner with Quality Assurance teams to identify defect trends and implement corrective actions.
Drive continuous process improvements and quality initiatives.

Operations Management

Monitor productivity, attendance, schedule adherence, and workforce capacity.
Identify operational risks such as volume spikes, system issues, or process gaps, and escalate when necessary.
Prepare performance reports, root cause analysis, and operational updates for leadership.
Collaborate with Training, Quality, and Operations teams to improve overall team performance.

Qualifications

Education

Bachelor's Degree in any discipline.

Experience

3–5 years of KYC or AML experience.
Minimum 1 year of supervisory or team leadership experience.
Experience managing KYC operations within Banking, Financial Services, Shared Services, or BPO environments.
Strong understanding of KYC, AML, and regulatory compliance processes.

Required Skills

Know Your Customer (KYC)
Anti-Money Laundering (AML)
Regulatory Compliance
Team Leadership
Quality Assurance
Performance Management
SLA & KPI Management
Coaching & Mentoring
Root Cause Analysis
Stakeholder Management
Operational Risk Management
Microsoft Excel
Reporting & Analytics

Work Setup

100% Onsite
Uptown Bonifacio, Taguig City

Work Schedule

Night Shift
Fixed Weekends Off

Recruitment Process

Resume Screening
Internal HR Screening
Client CV Review
Final Client Evaluation
Job Offer

Important Notes

Only candidates who already have the legal right to live and work in the Philippines are eligible to apply.
Candidates with active or recent applications with Accenture will not be considered.
This role requires full-time onsite work in Uptown Bonifacio, Taguig.

Role

Operations Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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