KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst

Gratitude Inc

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1 week ago

KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst

3-5 Year(s)

₱ 40 - ₱ 60K p.m

Manila (Taguig)

Job Description

Key Skills

KYC

3 candidate(s) have already applied for this Job. Apply now

Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp

Role

Any Other

Timings

Night Shift (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

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Elizabeth Ahuioza Sanda

Recruiter - Gratitude Inc

NA, nigeria

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