Lead IT Systems Analyst (Automation)

Gratitude Inc

931 Views

2 months ago

Lead IT Systems Analyst (Automation)

3-5 Year(s)

80 - 150 Thousand p.m

Manila (Ortigas, Pasig, Taguig)

Job Description

Key Skills

RPA Tools erp systems Strong knowledge of RPA tools (Blue Prism, Automation Anywhere, UIPath, Pega, Power Automate) RPA Development Automation Architect

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Job Title: Lead IT Systems Analyst (Automation)

Shift: Day shift 8 am – 5 pm

Work set up: Hybrid 3x a week in BGC Taguig and Ortigas, Pasig

Salary range: 80K to 150K (Maximum)

Required years of experience: 3+ years

Start date: ASAP

Primary Functions:

The IT Systems Analyst (Automation) will provide technical, analytical, and administrative support to CTOC-SSG, with responsibilities including:

• Design, develop, test, and deploy automation solutions using Automation Anywhere, Power Automate, and other approved RPA tools

• Document current state (As-Is) process models and design future state (To-Be) process models aligned with business requirements

• Apply RPA best practices to design efficient, maintainable, and scalable workflows

• Conduct design walkthroughs and present solutions to stakeholders for validation and feedback

• Ensure all automation solutions comply with ADB's enterprise security requirements and IT governance standards

• Support the establishment and maintenance of RPA governance methodologies, including bot monitoring, exception handling, and change management procedures

• Collaborate with business units to identify automation opportunities and build the organizational RPA roadmap

• Develop and maintain technical documentation including solution design documents, user guides, and operational runbooks

• Provide ongoing support and maintenance for deployed bots, including troubleshooting and performance optimization

Relevant Experience & Requirements:

Education:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a

related discipline.

• Professional certifications in RPA platforms (e.g., Automation Anywhere Certified Advanced RPA Professional, Microsoft Power Platform certifications) are highly desirable.

Experience:

• Minimum 3 years of experience as an automation/RPA developer

• Demonstrated proficiency in Automation Anywhere and/or Microsoft Power Automate

• Completion of at least 3 enterprise-level RPA engagements covering the full lifecycle (requirements definition, design, development, testing, deployment, and hypercare)

• Proven experience working in agile teams with delivery through short sprints

• Experience with ERP systems (Oracle preferred) from a data and integration perspective

Technical Competencies:

• RPA Platform Expertise: Automation Anywhere (A360 preferred), Microsoft Power Automate, or equivalent RPA tools

• API Development: RESTful API design, development, and integration

• Programming: Familiarity with scripting languages (Python, JavaScript, VBScript) for bot customization

• Database Knowledge: SQL proficiency for data extraction and manipulation

• Microsoft 365: Advanced proficiency in Excel, SharePoint, and Power Platform components

• Documentation: Ability to create clear process maps, technical specifications, and user documentation

Desirable Qualifications:

• Experience with process mining tools (e.g., Celonis, UiPath Process Mining)

• Familiarity with AI/ML integration in automation (Intelligent Document Processing, NLP)

• Knowledge of RPA Center of Excellence (CoE) operating models and governance frameworks

• Experience with bot monitoring, analytics dashboards, and benefits realization tracking

• Previous experience in international organizations or multilateral development banks

APPLICATION REQUIREMENTS:

Interested candidates should submit the following:

• Updated curriculum vitae (CV) highlighting relevant RPA/automation experience

• Cover letter expressing interest and summarizing qualifications

• Portfolio or examples of previous RPA projects (if available)

• Copies of relevant certifications, TOR and Diploma

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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