MIS Executive Vertical: UK Financial Customer Service

Gratitude Inc

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2 weeks ago

MIS Executive Vertical: UK Financial Customer Service

2-7 Year(s)

Job Description

Key Skills

Call Center WFM System WFM tools WFM. MIS Experience

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Job Title: MIS Executive

Vertical: UK Financial Customer Service

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASAP

Headcount: 1

Qualifications:

Graduate of a Bachelor's Degree in:

- Statistics

- Mathematics

- Engineering

- Business Administration

- Information Technology

- Computer Science

- 2-4 years of reporting / MIS experience in a BPO environment

- At least 2 years supporting contact center or WFM operations

- Experience with Excel-based reporting and dashboard creation

- Knowledge of contact center / WFM metrics preferred

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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