Multilingual Service Desk Analyst
Gratitude IncMultilingual Service Desk Analyst
Job Description
Key Skills
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Job Title: Multilingual Service Desk Analyst
Required spoken language can be any of the following: Latvian, Lithuanian, Estonian, Dutch, Danish, Finnish, Swedish, Portuguese, Norwegian
FOCUS: Latvian, Estonian, Lithuanian, Dutch, Danish
Category: Service Desk / End User Services
Main location: Philippines, Metropolitan Manila, Taguig (Onsite)
Salary: PHP 80,000 - 85,000
Employment Type: Full Time
JOIN CGI PHILIPPINES!
We are looking for a dedicated and enthusiastic multilingual- L1 Customer Support Agent to join our growing team.
In this role, you will be responsible for delivering outstanding customer service and technical support to clients through phone, email, and chat. The ideal candidate is passionate about helping others, has excellent communication skills, and possesses a solid foundation in technical troubleshooting.
Qualifications:
• Must be fluent in English and any of the following languages: Latvian, Lithuanian, Estonian, Dutch, Danish, Finnish, Swedish, Portuguese, Norwegian
• Strong verbal and written communication skills
• Basic to intermediate knowledge of Windows and Microsoft 365 (M365)
• Experience or aptitude in technical troubleshooting and customer support
• With an active TRV or Permanent Resident Visa in the Philippines
• Must not be a present or former employee of CGGI
• Should be amenable to work on a shifting schedule and onsite in Taguig
• Salary expectation should be within the maximum budget.
Role
Customer Service Analyst
Timings
Day Shift (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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