Multilingual service Desk Analyst
Gratitude IncMultilingual service Desk Analyst
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job Title: Multilingual Service Desk Analyst (Estonian)
Category: Service Desk / End User Services
Position ID: J0326-1302
Work set-up: Onsite in Taguig
Salary: Php 60,000 - 70,000
Work shift: Mid and Night-Shift
Employment Type: Full Time
No. of openings: 1
Qualifications:
Educational Requirements
• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in any field
• With or Without Service Desk Experience.
• With IT support/Technical experience.
• Should have an , active working visa, Temporary Resident Visa or Permanent Resident Visa who are currently in the Philippines are welcome to apply
• Can speak, read, and write in Estonian.
• Willing to work onsite.
• The process will be a language, technical, and final interview.
Job Role and Responsibilities
. Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
. Supports Service Request Management and Service Restoration Management Level 1
. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
. Receive and respond to user inquiries and requests via phone, chat, portal and email.
. Ensure fast and accurate turnaround of work.
. Solve problems using agreed upon procedures.
. Develop a comprehensive understanding and mastery of all Service Desk tools.
. Remain updated on products, policy, procedure and other important operational issues.
. Perform other duties as assigned
Others:
. Willing to work in shifts
. Able to work well in a high pressure environment
. Flexible and able to adapt to changes quickly and think conceptually
PRE-SCREENING QUESTIONS:
1. What active visa do you have in the Philippines?
2. What is your level of proficiency in speaking, reading, and writing Estonian?
3. How many years of Service Desk or IT Support experience do you have?
4. What is your nationality?
5. Are you amenable to working onsite and with a shifting work schedule in Taguig?
6. How much is your last drawn salary?
7. How much is your salary expectation?
8. When are you available to start once hired?
NOTE CV (PDF FORMAT) AND PRESCREENING QUESTIONS MUST BE SENT TO EMAIL recruiterh968@gmail.com
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
SAP Japanese Bilingual Functional Consulting Manager
Gratitude Inc10 - 12 Year(s)
150 - 200 Thousand p.m
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
PATIENT CARE COORDINATOR
Gratitude Inc0 - 2 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
1 - 21 Year(s)
25 - 35 Thousand p.m
Manila, Philippines
Senior SAP ABAP Developer
Gratitude Inc8 - 10 Year(s)
100 - 150 Thousand p.m
Manila, Philippines
Senior Administrator – IT Procurement. Hybrid
Gratitude Inc5 - 12 Year(s)
70 - 90 Thousand p.m
Manila, Philippines