Now Hiring: Lead a High-Performing Content Moderation Team Manager

Gratitude Inc

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14 hours ago

Now Hiring: Lead a High-Performing Content Moderation Team Manager

2-4 Year(s)

₱ 100 - ₱ 110K p.m

Manila (Alabang Muntinlupa City)

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Job Description

Key Skills

BPO Operation manager Content Moderation. Trust and Safety

43 candidate(s) have already applied for this Job. Apply now

We’re hiring an Operations Manager (Senior Manager Level) to lead a fast-paced Content Moderation program. If you have a strong background in Trust & Safety, operational leadership, and driving team performance in a BPO environment, we’d love to hear from you.

Location: Alabang (Onsite)
Schedule: Night Shift
Start Date: Immediate

What You’ll Do

• Lead and manage Content Moderation operations to achieve business and client goals
• Coach, mentor, and develop managers and team members for peak performance
• Drive quality, productivity, and operational excellence through data-driven decisions
• Handle escalations and implement effective process improvements
• Partner with cross-functional teams to enhance workflows and customer experience
• Present operational insights and business updates to senior leadership

What We’re Looking For

• At least 2 years of experience as an Operations Manager in a BPO environment
• Strong experience in Trust & Safety and/or Content Moderation (required)
• Proven leadership, people management, and stakeholder management skills
• Knowledge of digital advertising operations, Ad Reviews, campaign setup, and account configuration
• Familiarity with billing, invoicing, payment-related concerns, and advertising metrics such as CPC, CPM, targeting, and conversion tracking
• Experience using platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud
• Willing to work onsite in Alabang on a night shift

If you’re ready to lead high-impact operations and grow your career in Trust & Safety, send your updated CV today.

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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