Operations Assistant Manager| Helpdesk Customer Support |
Gratitude IncOperations Assistant Manager| Helpdesk Customer Support |
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Assistant Manager – Help desk Customer Support
Onsite | McKinley
We are looking for a highly capable Operations Assistant Manager to support and drive service excellence within our Helpdesk Customer Support team. This role is ideal for a technically proficient and people-focused leader who can oversee daily operations, ensure high-quality customer support delivery, and guide teams handling complex advertiser concerns.
Key Responsibilities:
- Oversee real-time support delivery via chat, email, and ticketing platforms (Zendesk, Salesforce, etc.).
- Lead and mentor Team Leaders to meet SLAs on response time, resolution, and customer satisfaction.
- Act as a subject matter expert in digital advertising, supporting campaign setup, billing, targeting, and performance issues.
- Ensure accurate documentation of cases, resolutions, and knowledge base updates.
- Collaborate with product, engineering, and cross-functional teams to resolve technical issues and improve workflows.
- Support troubleshooting of APIs, pixel tracking, and server-side integrations while driving process improvements.
Qualifications
- Bachelor’s degree in a relevant field.
- 2–4 years of experience in customer or technical support in BPO, SaaS, or AdTech.
- Strong knowledge of digital advertising, SQL, APIs, and troubleshooting tools.
- Excellent leadership, analytical, and communication skills.
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR financial account -Wns Eastwood site
Gratitude Inc0 - 14 Year(s)
₱ 15 - ₱ 20K p.m
Manila, Philippines
EDUCATION ACCOUNT SPECIALISTS
Gratitude Inc1 - 2 Year(s)
₱ 10 - ₱ 20K p.m
Manila, Philippines
FINANCIAL ACCOUNT
Gratitude Inc1 - 6 Year(s)
₱ 23 - ₱ 25K p.m
Manila, Philippines
Operations Team Lead HCM
Gratitude Inc2 - 5 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
CUSTOMER SERVICE SPECIALIST
Gratitude Inc1 - 3 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
Customer service representative- FSL Taguig
Gratitude Inc1 - 15 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
CSR Travel Account -EXL MOA
Gratitude Inc1 - 21 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
0 - 1 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
CSR WNS company -ALM LBR Dayshift account
Gratitude Inc2 - 17 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
MASSIVE BPO HIRING
Gratitude Inc1 - 3 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines