Operations Manager (Sr. Manager level)

Gratitude Inc

176 Views

1 week ago

Operations Manager (Sr. Manager level)

2-4 Year(s)

₱ 90 - ₱ 110K p.m

Manila (Alabang Muntinlupa City, Ayala Alabang Muntinlupa City)

Job Description

Key Skills

Content Moderator BPO Operation manager Trust and Safety

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Job Title: Operations Manager (Sr. Manager level)

Account: Content Moderation

Salary: Max of 110k

Work location/Set up: Onsite/ Alabang

Shift Schedule: GY

***Former employee of Teleperformance – not eligible for rehire, either direct or through a third party***

Job Summary:

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities:

Lead, coach, and manage a team of content moderation specialists to meet operational goals.

Monitor performance metrics, provide feedback, and implement improvement plans.

Ensure adherence to Trust and Safety policies, guidelines, and quality standards.

Collaborate with cross-functional teams to optimize workflow and operational efficiency.

Prepare and present operational reports and insights to senior management.

Implement process improvements and drive initiatives to enhance team performance.

Address escalations and provide solutions promptly.

Qualifications:

Minimum of 2 years of experience as a Manager in a BPO environment (required)

Strong background in Trust and Safety and/or Content Moderation (required)

Proven leadership and people management skills

Excellent problem-solving, communication, and analytical skills

Can start immediately

Willing to work onsite at Teleperformance Alabang

Experience in policy-based support aligned with Ad Reviews

Knowledge of billing processes, including invoicing and payment method concerns

Experience in campaign setup, ad creation, and account configuration

Understanding of core digital advertising concepts such as CPC, CPM, targeting, and conversion tracking

Experience using tools such as Zendesk, Freshdesk, and Salesforce Service Cloud

Pre-Screening Notes

Educational Attainment:

Years of BPO Experience as a Manager:

Years of Experience in Trust and Safety and/or Content Moderation:

Last Drawn Salary:

Expected Salary:

Role

Account Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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