Operations Supervisor (Healthcare Account)

Gratitude Inc

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1 month ago

Operations Supervisor (Healthcare Account)

1-11 Year(s)

35 - 40 Thousand p.m

Manila

Job Description

Key Skills

Operations Supervisor BPO Experience BPO Healthcare. Billing, Medical Claims or RCM.

4 candidate(s) have already applied for this Job. Apply now

HIRING: Operations Supervisor (Healthcare Account)

Work Location: EDSA Greenfield – Onsite

Shift: Night Shift

Salary: Up to ₱35,000 (can stretch for highly qualified candidates)

Benefits: HMO, 13th Month Pay, Group Life & Accident Insurance, PTO Credits

Start Date: ASAP

Note: Former Teleperformance employees are not eligible for rehire (direct or third party).

Role Overview:

Responsible for leading a customer service team handling healthcare processes such as billing, medical claims, and RCM. Ensures operational efficiency, quality performance, and continuous improvement in day-to-day operations.

Qualifications (Non-Negotiable):

College graduate

Minimum 1 year experience as a Team Leader / Operations Supervisor

At least 1 year BPO experience

At least 1 year experience in Healthcare Billing, Medical Claims, or Revenue Cycle Management (RCM)

Strong leadership, performance management, and process improvement skills

Key Skills:

Operations Supervision

BPO Healthcare/RCM/Billing/Claims Management

Team Leadership & Performance Monitoring

Customer Service & Issue Resolution

Process Improvement & Reporting

Pre-Screening Details (to include in email):

Educational Attainment:

BPO Experience (Years):

Team Management Experience (Years):

RCM / Billing / Medical Claims Experience (Years):

Last Drawn Salary:

Expected Salary:

To Apply:

Send your CV to valentina.gratitude.recruit@gmail.com

Role

Billing Team Lead

Timings

Night Shift (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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