Operations Supervisor |Telco/Telco Sales- Makati & Davao-Very urgent
Gratitude IncOperations Supervisor |Telco/Telco Sales- Makati & Davao-Very urgent
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Job Title: Operations Supervisor
Account: Telco / Telco Sales
Salary:
Entry: PHP 25,500
Maximum: PHP 40,000 (strictly within budget; 40,000 requires SVP approval)
Work Location / Setup: Onsite, Makati City, Philippines (Alphaland)
Shift Schedule: GY
Note: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.
Job Description:
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:
Remote Customer Service:
Providing support via phone, online chat, or text.
Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.
Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.
Responsibilities:
Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.
Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.
Required Skills:
BPO experience in Telco / Telco Sales.(must)
Comprehensive knowledge of the discipline and operational best practices.
Ability to lead, supervise, and improve team processes.
Non-Negotiable Requirements:
1–3 years of BPO Telco / Telco Sales experience.
1–3 years of experience as Supervisor, Team Leader, or Operations Supervisor.
Pre-Screening Notes:
Educational Attainment:
BPO Experience (Years):
Telco / Telco Sales Experience (Years):
Experience as Supervisor, Team Leader, or Operations Supervisor (Years):
Preferred Site: Makati or Davao
Last Drawn Salary:
Expected Salary:
Role
Branch Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Sales / Business Development / Client Servicing
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Health Clinical Services Senior Manager - USRN
Gratitude Inc12 - 22 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
CSR-Online Video Sharing
Gratitude Inc0 - 1 Year(s)
10 - 25 Thousand p.m
Manila, Philippines
Japanese Tech Bilingual -Java EE (Manila)
Gratitude Inc1 - 30 Year(s)
50 - 80 Thousand p.m
Manila, Philippines
HIRING Travel,healthcare,Telco and other Csr accounts
Gratitude Inc0 - 21 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
bpo quality coach
Gratitude Inc1 - 5 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
SAP Developer - Extended Warehouse Management (EWM)
Gratitude Inc5 - 35 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Corporate Travel
Gratitude Inc1 - 10 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
Service desk representative ( SD)
Gratitude Inc2 - 25 Year(s)
30 - 45 Thousand p.m
Manila, Philippines