Operations Supervisor (Travel & Hospitality)

Gratitude Inc

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2 weeks ago

Operations Supervisor (Travel & Hospitality)

1-3 Year(s)

Manila (Pasay City)

Job Description

Key Skills

Operations Supervisor BPO Experience Travel and Hospitality Strong people management skills with the ability to lead, motivate and develop a team compliance and quality assurance processes

1 candidate(s) have already applied for this Job. Apply now

We're looking for experienced Operations Supervisors with a background in the Travel & Hospitality BPO industry to lead high-performing customer service teams and drive operational excellence.

Qualifications

1–2 years of experience as a BPO Operations Supervisor
Experience supporting a Travel & Hospitality account
Strong people management and coaching skills
Excellent communication and problem-solving abilities
Knowledge of contact center metrics, quality assurance, and compliance
Proficient in contact center tools and reporting systems
Willing to work onsite on a shifting schedule

Key Responsibilities

Lead, coach, and develop a team of customer service representatives
Monitor team performance and drive continuous improvement
Ensure service quality and compliance with client requirements
Collaborate with stakeholders to improve operational processes

Pre-Screening Questions

Please answer the questions in the comment section:

What is your highest educational attainment?
How many years of total BPO experience do you have?
How many years of experience do you have as an Operations Supervisor in a BPO?
What was your most recent monthly salary?
What is your expected monthly salary?
If selected, can you start on August 24?
Have you previously worked for Teleperformance?

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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