Project Based Agent
Gratitude IncProject Based Agent
Job Description
Key Skills
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Position: Project Based Agent
Account: Video Streaming
Key Qualifications:
- Fresh grads & career shifters are welcome
- No BPO experience required if a college graduate
- Open to 2nd-year college graduates with no back subjects
- Preferably with 6 months of BPO experience
- Must have excellent communication skills
- Willing to work on a shifting schedule
- Okay for project-based employment for 4 months
- Must be willing to work onsite in Vertis North
Key Responsibilities:
- You will be answering customers' queries via phone, email, or chat
- Identify the client's problem and troubleshoot if necessary to find the solution
- Document each action you take and categorize cases and possible bugs
- Provide general and technical support to customers who use any of our client's paid products
- Escalate complex problems according to defined procedures
Salary Package: Up to 23k package + 25k completion bonus
For any questions, please reach out via email: jhoy@gratitudephilippines.com
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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