QA Analyst (HCM)
Gratitude IncQA Analyst (HCM)
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Key Responsibilities
Account Stabilization: Lead the launch of new program workflows, including TTT readiness and nesting strategies.
Performance Management: Conduct root cause analysis (RCA) and coach associates to meet metrics.
Operational Excellence: Develop SOPs, call flows, and documentation for HRIS/SaaS environments.
Stakeholder Collaboration: Partner with Recruitment, WFM, and Quality teams to drive account scaling and engagement.
Requirements (Must-Haves)
Experience: Minimum 2 years as a Quality Assurance (QA) Analyst in a BPO setting.
Domain Expertise: Proven experience supporting HCM Platforms (e.g., Workday, Kronos, Paychex, ADP, SAP, or Oracle).
Technical Knowledge: Familiarity with Payroll software, AI for HR, and Workforce Management trends.
Skills: Strong analytical mindset, process-driven, and excellent client-facing communication skills.
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Insurance customer service representative
Gratitude Inc0 - 1 Year(s)
15 - 20 Thousand p.m
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines
BPO CALL CENTER AUTOMOTIVE ACCOUNT in Alabang Location
Gratitude Inc0 - 10 Year(s)
15 - 35 Thousand p.m
Manila, Philippines
Safety Specialist-Pharmacovigilance: (8 FTE)
Gratitude Inc2 - 3 Year(s)
40 - 50 Thousand p.m
Manila, Philippines
Senior SAP SCM Consultant | Hybrid | J0226-1244
Gratitude Inc7 - 8 Year(s)
Confidential
Manila, Philippines
Infinix company CSR -Spanish Language
Gratitude Inc0 - 10 Year(s)
40 - 55 Thousand p.m
Manila, Philippines
CSR video sharing account -Cognizant Vertis N
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Service desk representative ( SD)
Gratitude Inc2 - 25 Year(s)
30 - 45 Thousand p.m
Manila, Philippines
First Source Company -CSR Retention Account
Gratitude Inc1 - 25 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
USRN/PHRN Team Leader
Gratitude Inc1 - 10 Year(s)
70 - 120 Thousand p.m
Manila, Philippines