Quality Analyst

Gratitude Inc

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1 month ago

Quality Analyst

2-4 Year(s)

30 - 35 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

QA Analyst skills QA SKILLS Call Center experience

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Job title: Quality Analyst

Account: Travel Sales

Work set up: 100% Onsite at Cebu City

Work shift: Night Shift

Salary: Up to 34K but open salary negotiation

Start date: ASAP

Headcount: 1

Qualifications:

• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

• Not a job hopper

Essential Hiring Skills

1.Ability to Mentor agents and give feedback of calls monitored

2.Act as a Subject Matter Specialist

3.Participate in teleconferences and meetings initiated by the customer

4.Take ownership of issues and escalations

5. Ability to plan, prioritize, organize and communicate with client

Initial Interview: HRI (Human Resource Interview)

Operations Interview: MS Teams

Pre-screening Notes:

1. How many years of relevant experience with providing quality monitoring feedbacks in call centre sales domain?

2. Rate your proficiency in Taking ownership of issues and escalations, from 1 to 10, 10 is the highest.

3. Do you have Ability to Mentor agents and give feedback of calls monitored?

4. How much is your last drawn salary?

5. How much is your salary expectation?

6. Are you amenable to work onsite in Cebu with a Night shift schedule?

7. When are you available to start once hired?

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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