Quality Analyst | Onsite

Gratitude Inc

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2 months ago

Quality Analyst | Onsite

2-4 Year(s)

30 - 35 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Call Centre skills Subject Matter Expert Call Center experience

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Description / Requirements

Job title: Quality Analyst

Account: Travel Sales

Work set up: 100% Onsite at Cebu City

Work shift: Night Shift

Salary: Up to 34K

Start date: ASAP

Qualifications:

• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills

1.Ability to Mentor agents and give feedback of calls monitored

2.Act as a Subject Matter Specialist

3.Participate in teleconferences and meetings initiated by the customer

4.Take ownership of issues and escalations

5. Ability to plan, prioritize, organize and communicate with client

Role

QA Analyst

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Elizabeth Njoki

Recruiter - Gratitude Inc

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