Quality Assurance Analyst - BPO Collections in Cebu
Gratitude IncQuality Assurance Analyst - BPO Collections in Cebu
Job Description
Key Skills
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Job Title: Quality Assurance Analyst - BPO Collections
Account: Collections
Work Setup: Onsite (Cebu Insular)
Schedule: Shifting
Salary: 21K (Can endorse beyond for candidates with strong relevant experience)
Target Start Date: October 25, 2024
Job Description:
We are seeking a Quality Assurance Analyst to join our Collections team in Cebu. As a QA Analyst, you will be responsible for monitoring and evaluating the performance of agents in our collections department to ensure compliance with company standards and client requirements. You will play a critical role in improving customer experience and operational efficiency by providing actionable feedback and identifying areas for improvement.
Key Responsibilities:
Conduct regular call monitoring and evaluations to assess the quality and compliance of agent performance in collections.
Provide detailed feedback and coaching to agents to enhance service delivery and collections effectiveness.
Collaborate with the operations team to identify trends, gaps, and opportunities for process improvement.
Prepare quality reports and performance metrics for management review.
Ensure adherence to internal and client-specific policies, procedures, and regulatory guidelines in all collections activities.
Non-negotiable Requirements:
Quality Assurance experience in a BPO environment.
Collections experience is required.
If you have a background in both Quality Assurance and Collections within the BPO industry, and you're looking for a dynamic role with room for growth, we encourage you to apply!
For any questions send your CV to brenda@gratitudeindia.com
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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