Quality Assurance Specialist
Gratitude IncQuality Assurance Specialist
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job title: Quality Assurance Specialist
Account: Telco
Work set up: On-site at Taguig
Work shift: Shifting
Salary: 35,000 - 40,000 basic / 2,000 allowance
Start date: April 17, 2026/ ASAP
Headcount: 3
BPO industry experience in the relevant role is required.
RECRUITMENT PROCESS: Virtual initial Interview - Virtual Level 1 Interview - Onsite Final Interview in Taguig (6 pm to 8 pm schedule)
CRITICAL REQUIREMENTS:
• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• Open for Filipinos and local applicants only
• With the latest Quality Analyst experience handling Telco/ Telco collections accounts for at least 2 years in a BPO setting
• Compliance accuracy and documentation quality
• Identification and reduction of regulatory violations
• Improvement in collector performance metrics
• Accuracy and consistency in call scoring
• Effectiveness of feedback and coaching support
Role
Customer Service Trainer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Quality Coach | Tech | Urgent
Gratitude Inc1 - 5 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines
SAP Order-to-Cash (OTC) Lead
Gratitude Inc8 - 9 Year(s)
120 - 150 Thousand p.m
Manila, Philippines
WNS bridgetowne :CSR -Insurance Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
SPANISH BILINGUAL ROLE
Gratitude Inc1 - 9 Year(s)
70 - 85 Thousand p.m
Manila, Philippines
6 - 10 Year(s)
90 - 100 Thousand p.m
Manila, Philippines
Order Manag
Gratitude Inc2 - 3 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
AWS Cognitive Engineer_AWS AI
Gratitude Inc3 - 5 Year(s)
80 - 100 Thousand p.m
Manila, Philippines
C&I Data Analyst
Gratitude Inc3 - 30 Year(s)
75 - 100 Thousand p.m
Manila, Philippines
COGNIZANT COMPANY -CSR Healthcare account
Gratitude Inc1 - 16 Year(s)
25 - 35 Thousand p.m
Manila, Philippines