Quality Manager

Gratitude Inc

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1 month ago

Quality Manager

0-1 Year(s)

80 - 110 Thousand p.m

Manila

Job Description

Key Skills

Quality Standards inbound calls

2 candidate(s) have already applied for this Job. Apply now

Job Title: Quality Manager

Account :Travel| Expedia

Work Location: MOA & Mckinley

Work Setup & Schedule: Onsite/Night Shift

Salary: 80,000 - 110,000

Job Description :

 Monitors and evaluates the quality of inbound and/or outbound telephone calls

and other customer contact methods (e.g., email, chat) for accuracy and

adherence to quality standards.

 Documents on quality issues and performance measures for management

review.

 Provides information to assist in the feedback and formal education process of

individuals on the phone.

 Experienced Specialist in one specialized discipline as well as having a thorough

understanding of related disciplines.

 Will most often be a driving force behind the development of new solutions for

programs, complex projects, processes or activities.

 Serves as final decision/opinion maker in the area, coaches, mentors and trains

others in the area of expertise.

Ensures the implementation of short to medium term activities within the business area

OR support sub-function in the context of the strategy for the department. Ensures

appropriate policies, processes & standards are developed and implemented to support

short to medium term tactical direction. Leads a team of Specialists, sometimes with

several hierarchical levels, with full employee lifecycle responsibility.

Non-Negotiable Requirements:

Minimum of 6 months relevant experience as a Quality Manager

Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.

Experience with IGT, WNS, or Foundever is highly preferred.

BPO experience is a must

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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