Quality Team Lead

Gratitude Inc

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3 hours ago

Quality Team Lead

2-5 Year(s)

45 - 50 Thousand p.m

Quezon Calabarzon

Job Description

Key Skills

Data Analysis Reporting Analytical Skills good communication skills Quality tools BPO Quality

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Location: Eastwood, Quezon City | Salary: ₱45,000 - ₱50,000

Setup: On-site | Schedule: Shifting | Start: ASAP

Hiring Process: 2 interviews + assessment

Key Responsibilities

Lead quality team to drive process improvements, ensure compliance, and meet client SLA targets. Plan resource utilization, monitor critical quality parameters, implement best practices, and contribute to strategic process goals.

Requirements

Experience (Mandatory)

Minimum 2 years in BPO transactional quality

Proven experience handling/supporting BPO Sales accounts

Recent, continuous experience (no gaps or job-hopping within one year)

Team leadership background required

Skills

Excellent communication (written and verbal)

Strong people management and influencing abilities

Advanced Excel, quality tools, data analysis, and reporting

Strategic thinking with business planning capabilities

Problem-solving and analytical mindset

Education & Availability

Any discipline (undergraduate/graduate)

Amenable to shifting schedules and immediate start

Willing to work on-site

Note: Former Tech Mahindra employees ineligible for rehire.

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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