Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

Gratitude Inc

202 Views

2 weeks ago

Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

2-4 Year(s)

Job Description

Key Skills

Call Center SLA Requirements International BPO RTA tool

0 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASA

Qualifications:

- Graduate of a Bachelor's Degree

- 2+ years managing RTA teams in a contact center environment

- Experience managing multiple queues and geographies

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

5+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

CSR insurance Account -EXL pasay

Gratitude Inc

2 - 19 Year(s)

BPO Voice Process BPO Operations voice account

₱ 40 - ₱ 45K p.m

Manila, Philippines

Details

USRN QA Specialist (Non-Voice)

Gratitude Inc

1 - 12 Year(s)

USRN BPO Operations USRN License

₱ 55 - ₱ 60K p.m

Manila, Philippines

Details

Multilingual Customer Support (Khmer – Cambodia)

Gratitude Inc

0 - 1 Year(s)

english Khmer

₱ 60.95 - ₱ 113.35K p.m

Manila, Philippines

Details

Customer service Representative

Gratitude Inc

0 - 29 Year(s)

Customer Service BPO Voice Process BPO Skills

Confidential

Manila, Philippines

Details

Hiring Customer Support Specialists for Leading Consumer Electronics Account

Gratitude Inc

0 - 2 Year(s)

BPO Skills

Confidential

Manila, Philippines

Details

Operations Supervisors (Travel and Hospitality) @ MNC BPO Pasay City

Gratitude Inc

1 - 2 Year(s)

Operations Supervisor BPO Experience Travel and Hospitality

₱ 25 - ₱ 40K p.m

Manila, Philippines

Details

Build Your Career in a Community-First Workplace: Join Our Diverse BPO Team

Gratitude Inc

0 - 2 Year(s)

Customer Service

Confidential

Manila, Philippines

Details

CSR:Telco /Healthcare Account -Teleperformance Edsa

Gratitude Inc

1 - 25 Year(s)

BPO Voice Process BPO Skills BPO Operations

₱ 25 - ₱ 30K p.m

Manila, Philippines

Details

MULTILINGUAL LANGUAGE SPECIALIST - THAI [WORK FROM HOME]

Gratitude Inc

0 - 15 Year(s)

Call Center english Thai

₱ 80 - ₱ 110K p.m

Manila, Philippines

Details

USRN Clinical Analyst

Gratitude Inc

1 - 2 Year(s)

clinical experience Bedside experience PHRN or USRN

₱ 45 - ₱ 50K p.m

Manila, Philippines

Details