Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

Gratitude Inc

144 Views

1 week ago

Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

2-4 Year(s)

Job Description

Key Skills

Call Center SLA Requirements International BPO RTA tool

0 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASA

Qualifications:

- Graduate of a Bachelor's Degree

- 2+ years managing RTA teams in a contact center environment

- Experience managing multiple queues and geographies

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

5+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Bilingual Spanish Customer Service Executive urgent

Gratitude Inc

1 - 10 Year(s)

CSR BPO Experience Spanish Bilingual

₱ 40 - ₱ 55K p.m

Manila, Philippines

Details

(Active) Business Process Designer - Oracle Cloud Cost Management _Manila

Gratitude Inc

2 - 8 Year(s)

Data Analysis Oracle Stakeholder Management

Confidential

Manila, Philippines

Details

WFM TEAM LEAD - NLCH | MOA |

Gratitude Inc

1 - 8 Year(s)

Scheduling Verint BPO Voice Process

₱ 35 - ₱ 40K p.m

Manila, Philippines

Details

CSR -UK Financial account -Concentrix Eton QC

Gratitude Inc

1 - 36 Year(s)

Affiliate Marketing US Collections Inbound BPO

₱ 20 - ₱ 25K p.m

Manila, Philippines

Details

Quality Assurance- Healthcare

Gratitude Inc

1 - 2 Year(s)

Quality assurance bpo BPO Healthcare.

₱ 18 - ₱ 21K p.m

Manila, Philippines

Details

CSR Banking Account -Concentrix Makati

Gratitude Inc

0 - 20 Year(s)

Inbound BPO BPO Skills BPO Hiring

₱ 25 - ₱ 30K p.m

Manila, Philippines

Details

OT Security Specialist / Team Lead

Gratitude Inc

3 - 12 Year(s)

BPO Skills

₱ 65 - ₱ 200K p.m

Manila, Philippines

Details

Firewall Specialist

Gratitude Inc

8 - 10 Year(s)

CISCO Firewall Bachelor degree

₱ 160 - ₱ 170K p.m

Manila, Philippines

Details

Application Support Engineer- Technology Architect for Microsoft Intune (CL8)

Gratitude Inc

5 - 8 Year(s)

.NET

₱ 70 - ₱ 150K p.m

Manila, Philippines

Details

Site Realibility Engineer

Gratitude Inc

5 - 6 Year(s)

IT Operations Management Bachelor degree ServiceNow experience all modules ITxm

₱ 85 - ₱ 90K p.m

Manila, Philippines

Details