REAL-TIME ANALYST (RTA)

Gratitude Inc

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2 weeks ago

REAL-TIME ANALYST (RTA)

1-3 Year(s)

₱ 20 - ₱ 27K p.m

Manila (Makati)

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Job Description

Key Skills

Data Analysis Problem Solving Scheduling Analytical Skills Stakeholder Management intraday reporting WFM tools Communication Skills Workforce Management BPO Operations Process Improvement forecasting. Performance Monitoring Reporting & Analysis Effective management of SLAs & KPIs Administrative and Operational support Hands-on experience in forecasting, scheduling, capacity planning, and real-time management. Real-Time Analyst Forecasting & Capacity Planning

60 candidate(s) have already applied for this Job. Apply now

WE’RE HIRING | REAL-TIME ANALYST (RTA)

Location: Alphaland, Makati City
Work Setup: Onsite
Schedule: Shifting
Account: Telco
Salary: Up to ₱27K
Hiring: 1 Position

What You’ll Do

Monitor real-time contact center performance and operations.
Support workforce planning, staffing, scheduling, and forecasting.
Monitor key contact center KPIs and service levels.
Identify operational gaps and recommend appropriate solutions.
Support workforce management processes and systems.
Analyze data and provide actionable insights.
Collaborate with operations and other stakeholders.
Drive continuous improvement of day-to-day processes.

What We’re Looking For

1+ year of WFM/RTA experience
1+ year of BPO experience
Experience in forecasting, staffing, scheduling, and real-time monitoring.
Knowledge of WFM tools and contact center KPIs.
Strong analytical and problem-solving skills.
Good communication and stakeholder management skills.
Willing to work on a shifting schedule.
Telco/BPO experience is an advantage.

Pre-Screening Questionnaire

Please provide:

Years of WFM/RTA experience
Years of BPO experience
WFM tools used
Last drawn salary
Expected salary
Availability to start

Questionnaire Link: https://myglit.com/lateral/cref/5527d81118

Interested candidates? Apply now!

Important: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party. Candidates from PSG Global Solutions, Majorel, and Aegis USA are also not eligible for rehire, as these companies have been acquired by Teleperformance.

Recruitment Process

Recruitment Screening → Hiring Manager Interview → Client Process

Role

EDP Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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