Retail Banking Voice Specialist - B2 Level - Urgent Hiring

Gratitude Inc

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5 days ago

Retail Banking Voice Specialist - B2 Level - Urgent Hiring

2-21 Year(s)

Job Description

Key Skills

Banking Personal Interaction Inbound BPO BPO Voice Process BPO Call center BPO call centre retail voice operation banking relationship manager client service experience

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Retail Banking Voice Specialist - B2 Level - Urgent Hiring

We are hiring a Client Service Specialist for our Retail Banking account. This is a voice role ideal for banking professionals with strong sales and client service experience.

Your Responsibilities:

- Provide excellent client service via voice support for retail banking customers

- Acquire new clients and help grow CASA and deposit accounts

- Cross-sell various banking products including loans, credit cards, insurance, and investment products

- Manage client portfolios and maintain strong relationships

- Meet sales targets and deliver quality customer service

- Document interactions accurately and follow banking protocols

Qualifications:

- With 2-3 years of experience in Retail Banking, Wealth Management, or Investments

- Must have voice account experience - B2 level English or higher

- Combined experience as Voice CSR + Retail Banking is highly preferred

- Strong background in client acquisition, generating CASA/deposits, cross-selling, and portfolio management

- Experience in any of these roles: Relationship Manager/Officer, Business Relationship Officer, Personal Banker, Priority/Premier RM, Branch Sales Officer, New Accounts Officer, Sales & Service Officer, Client Relationship Officer

- Currently based in the Philippines

Perks and Benefits:

- Competitive salary and incentives

- Career advancement opportunities

- Collaborative work environment

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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