Scheduler – Workforce Management

Gratitude Inc

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1 week ago

Scheduler – Workforce Management

1-10 Year(s)

₱ 25 - ₱ 27K p.m

Manila (Makati, Taguig)

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Job Description

Key Skills

Scheduling Capacity Planning Workforce Management forecasting. planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.

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Role Overview:

We are seeking a Workforce Scheduler to create and manage effective schedules that align staffing requirements with forecasted demand. You will ensure optimal staffing coverage while minimizing costs and coordinating closely with operations teams.

Key Responsibilities:

Develop and maintain employee schedules based on forecasts.

Manage shift bids, schedule adjustments, and updates.

Ensure optimal staffing coverage while minimizing costs.

Coordinate closely with operations teams to meet business requirements.

Qualifications:

At least 1 year of experience in WFM scheduling – required.

Intermediate to advanced Excel skills – required.

Knowledge of forecasting and capacity planning concepts.

Strong attention to detail and organizational skills.

Not a job hopper – stable employment history.

Role

Shift Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

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