Scheduler (Workforce Scheduler)
Gratitude IncScheduler (Workforce Scheduler)
Job Description
Key Skills
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Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting
HC: (1) Davao, (1) Alphaland
Overview:
Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.
Key Responsibilities:
•Develop and maintain employee schedules based on forecasts
•Manage shift bids, schedule adjustments, and updates
•Ensure optimal staffing coverage while minimizing costs
•Coordinate closely with operations teams
Basic Qualifications:
•At least 1 year experience in WFM scheduling
•Intermediate to advanced Excel skills
•Knowledge of forecasting and capacity planning concepts
•Strong attention to detail and organizational skills
Kindly answer these prescreening questions and send them as your comment while applying.
Pre-Screening Notes
What is your Educational Attainment?
How many Years of Experience in WFM Scheduling in a BPO Setting:
What WFM Tools have you Used?
Last Drawn Salary:
Expected Salary:
Role
Others
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Top Management
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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