Senior Developer | Hybrid - Dayshift in Mandaluyong

Gratitude Inc

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2 months ago

Senior Developer | Hybrid - Dayshift in Mandaluyong

3-5 Year(s)

95 - 100 Thousand p.m

Manila

Job Description

Key Skills

Communications JavaScript CI/CD Communication Skills Agile/Scrum SPFX SharePoint development Kanban Problem-Solving Skills Verbal & Written Communications Technical expertise

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Job Title: Senior Developer

Work Location: ADB Office Mandaluyong

Shift: Day shift (8am – 5pm)

Work Set-up: Hybrid (3x reporting on site per week)

Salary range: Up to 100K

Scope of Work/Responsibilities (EXPECTED RESULTS)

Assigned Responsibilities:

• Collaboratively works with business analysts, quality control testers, scrum masters, product owners, subject matter experts, and other relevant roles to deliver minimum viable products or services.

• Prepares standards-based high-level, detailed technical designs (solution, application, database, integrations, or application programming interface) in close collaboration with the team, technical leaders, and other roles.

• Resolves the incidents, most complex and challenging technical issues that escalate from L1 and L2 support teams.

• Conduct thorough root cause analysis to identify the underlying reasons for recurring problems and implement permanent solutions to prevent future occurrences.

• Perform proactive problem prevention and improve system stability.

• Analyze and debug code to identify and fix software defects, often involving collaboration with development teams.

• Develop and deploy scripts, patches, or updates to address identified issues, working with development teams

to ensure proper implementation and testing.

• Collaborate with other support teams, development teams, and potentially with vendors to resolve complex issues. Communicate technical information effectively to both technical and non-technical stakeholders.

• Document troubleshooting procedures, solutions, and other technical information to build a knowledge base for future reference and to aid in knowledge transfer.

• The incumbent is also expected to implement a solution to automate the support handling, with the use of AI tools, chatbot and other technologies.

• Participates in product backlog grooming, Scrum events (Sprint Planning, Solution Development, Daily StandUp, Sprint Review, and Retrospective), or Kanban events (Replenishment, Daily Stand Up, Service Delivery Review)

Requirement and Qualification (Education & Work Experience)

EDUCATION REQUIREMENTS

Graduate of Bachelor of Science in Information Technology, Engineering or other related fields.

RELEVANT EXPERIENCE AND OTHER REQUIREMENTS

• Suitability to undertake the responsibilities mentioned above at the required level

• At least three (3) years of experience in a senior developer role

• At least five (5) years of experience in architecture, design, and development of integrated systems

• Experience in Production Support hotfixes and as L3 support.

• Experience with Service Now is preferred.

• Must possess strong analytical and problem-solving skills

• Must have proven experience in developing web-based applications, RESTful web services, JavaScript, TypeScript, HTML, XML, Stylesheets, ReactJS

• Must have proven experience in SharePoint and developing SPFx application

• Must have proven experience in designing, developing, and deploying Web APIs utilizing .NET Core and C#

• Must have experience with relational databases such as MSSQL, Oracle, and others

• Experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines) is preferred

• Experience in integrating and developing Generative AI agents is preferred

• Experience working with Azure Cloud Services is an advantage

• Experience with CI/CD and YAML is an advantage

• Must have experience in Agile, e.g., Scrum or Kanban

• Certifications in Secure Coding, Scrum, or DevOps will be a plus

• Must have experience working in a team with five or more members

• Must be able to relate to large information-based organizations and be comfortable dealing with senior executives from various cultures

• Must have excellent oral and written communication skills in English

• Should be amenable to work on a hybrid set up in Mandaluyong

Role

Infrastructure & Technology Manager

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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