Service Delivery Manager | Financial Services BPO | Taguig
Gratitude IncService Delivery Manager | Financial Services BPO | Taguig
Job Description
Key Skills
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If you’re an experienced Operations Manager from a Financial Services BPO background and enjoy leading high-performing teams while managing client relationships, this is an excellent opportunity to step into a strategic service delivery role.
Location: Taguig (Onsite)
Schedule: Night Shift
Start Date: ASAP
What You’ll Do
* Lead end-to-end service delivery for key financial services accounts
* Drive SLA, KPI, and operational governance performance across delivery teams
* Build strong relationships with clients and business stakeholders
* Manage incident, change, and continual service improvement initiatives
* Lead service reviews, reporting, and performance governance meetings
* Collaborate with operations and senior leadership to improve customer satisfaction and business outcomes
* Ensure financial performance and delivery quality across assigned engagements
What We’re Looking For
* 3+ years of experience as an Operations Manager in Financial Services BPO back-office operations
* Strong experience with SLA/KPI management, account performance, and operational governance
* Proven client-facing and stakeholder management experience
* Strong people leadership, accountability, and process improvement mindset
* College graduate
* Stable employment history preferred
* Must not be a current or former CGI employee
Why Join?
* Lead strategic service delivery initiatives for enterprise financial services clients
* Work closely with senior leadership and cross-functional teams
* Opportunity to influence operational performance and client growth
* Competitive compensation and strong career development opportunities
If you have the leadership experience and financial services background we’re looking for, send your updated CV today.
Only shortlisted candidates will be contacted.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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