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Service Desk Analyst

Gratitude Inc
342 Views
1 month ago

Service Desk Analyst

1-5 Year(s)
₱ 15 - ₱ 30K p.m
NA
NA

Job Description

Key Skills

Customer Service Customer Management Customer Care

5 candidate(s) have already applied for this Job. Apply now

Job Description

We are hiring a Service Desk Analyst to provide first-level technical assistance, resolve IT-related concerns, and ensure timely support for end users while maintaining service quality standards.


Qualifications

At least College Undergraduate or College Graduate

Experience in technical support, IT help desk, or customer service is an advantage

Good English communication skills

Strong troubleshooting and analytical skills

Willing to work onsite

Willing to work on shifting schedules


Benefits

Competitive salary package

Paid training

HMO and other company benefits

Career growth opportunities


If you enjoy solving technical problems and helping others, we'd love to hear from you.

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Recruiter profile

Toniaballey Chimaobi

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

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