Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Position: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment
Target Start Date: ASAP
Qualifications:
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Role
IT Support
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Multilingual Language - Vietnamese
Gratitude Inc1 - 2 Year(s)
₱ 39.11 - ₱ 69.68K p.m
Quezon Calabarzon, Philippines
Workday Payroll | Hybrid Quezon City
Gratitude Inc5 - 7 Year(s)
Confidential
Quezon Calabarzon, Philippines
Job offer
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 30K p.m
Quezon Calabarzon, Philippines
4 - 5 Year(s)
₱ 100 - ₱ 200K p.m
Quezon Calabarzon, Philippines
Monitoring, Observability and Event Management Architect
Gratitude Inc3 - 5 Year(s)
Confidential
Quezon Calabarzon, Philippines
(170392) Network Engineer | Hybrid Quezon City
Gratitude Inc10 - 14 Year(s)
₱ 170 - ₱ 176K p.m
Quezon Calabarzon, Philippines
SAP CPI & APIM Developer | Hybrid Quezon City
Gratitude Inc5 - 8 Year(s)
₱ 110 - ₱ 116.4K p.m
Quezon Calabarzon, Philippines
2 - 4 Year(s)
₱ 3911.26 - ₱ 6967.93K p.m
Quezon Calabarzon, Philippines
Multilingual Language - Khmer (Cambodia)
Gratitude Inc2 - 3 Year(s)
₱ 60.95 - ₱ 113.35K p.m
Quezon Calabarzon, Philippines
URGENT: Khmer Speakers WANTED! -O2C Quezon
Gratitude Inc3 - 4 Year(s)
Confidential
Quezon Calabarzon, Philippines