Site Reliability Engineer

Gratitude Inc

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3 weeks ago

Site Reliability Engineer

5-8 Year(s)

₱ 70 - ₱ 90K p.m

Quezon Calabarzon

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Job Description

Key Skills

IT Operations Management Bachelor degree ServiceNow experience all modules ITxm Azure Log Analytics SRE Role Azure Monitor

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Description / Requirements

Job Title: Site Reliability Engineer

Work Setup: Hybrid (2 WFH & 3 RTO)
Location: Manila (Eton Centris, Quezon Avenue, Quezon City)

Work Shift: Night Shift

Salary: ₱90,000

Start Date: ASAP

Headcount: 1

Key Skills

Bachelor's Degree
Azure Log Analytics
SRE Role
Azure Monitor
IT Operations Management
ServiceNow experience (all modules, including ITXM)

Qualifications

Bachelor’s degree in IT, Computer Science, Engineering, or related field.
3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
Strong knowledge of Azure Log Analytics, KQL, Telemetry, and APM implementations.
Demonstrated ability to collaborate across IT Operations, Platform, Cyber, Network, and Product teams, with strong written and verbal communication for standards and enablement.
5+ years of experience in an SRE role with deep understanding of monitoring and application performance management.
Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
Knowledge of proactive monitoring using Azure Monitor services, telemetry, and synthetic transactions.
Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes.
Have AIOps vision and awareness.
Not a job hopper.
Must not be a present or former employee of Wipro.

Responsibilities

Design and define standards, patterns, and automation opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling.
Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
Engineer enterprise monitoring and event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incident routing.
Contribute to Monitoring and Observability & Event Management Strategy, tooling intake/governance checkpoints, and coach product teams.
Drive continuous improvement by reducing alert noise, shortening MTTR, and improving change success by embedding postmortem learnings into patterns, rules, and pipelines.

Must-Have Skills

Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL).
Knowledge of Grafana, Prometheus, AppDynamics, and ThousandEyes.
Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT Operations teams via office hours/CoP sessions.
Technical Depth in Monitoring and Observability Stack – Hands-on experience in ServiceNow Event Management, Azure Monitor/KQL, and automation.
Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.

Role

Customer Delivery Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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