Site Reliability Engineer
Gratitude IncSite Reliability Engineer
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Job Title: Site Reliability Engineer
Work Setup: Hybrid (2 WFH & 3 RTO)
Location: Manila (Eton Centris, Quezon Avenue, Quezon City)
Work Shift: Night Shift
Salary: ₱90,000
Start Date: ASAP
Headcount: 1
Key Skills
- Bachelor's Degree
- Azure Log Analytics
- SRE Role
- Azure Monitor
- IT Operations Management
- ServiceNow experience (all modules, including ITXM)
Qualifications
- Bachelor’s degree in IT, Computer Science, Engineering, or related field.
- 3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
- Strong knowledge of Azure Log Analytics, KQL, Telemetry, and APM implementations.
- Demonstrated ability to collaborate across IT Operations, Platform, Cyber, Network, and Product teams, with strong written and verbal communication for standards and enablement.
- 5+ years of experience in an SRE role with deep understanding of monitoring and application performance management.
- Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
- Knowledge of proactive monitoring using Azure Monitor services, telemetry, and synthetic transactions.
- Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
- Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes.
- Have AIOps vision and awareness.
- Not a job hopper.
- Must not be a present or former employee of Wipro.
Responsibilities
- Design and define standards, patterns, and automation opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling.
- Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
- Engineer enterprise monitoring and event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incident routing.
- Contribute to Monitoring and Observability & Event Management Strategy, tooling intake/governance checkpoints, and coach product teams.
- Drive continuous improvement by reducing alert noise, shortening MTTR, and improving change success by embedding postmortem learnings into patterns, rules, and pipelines.
Must-Have Skills
- Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL).
- Knowledge of Grafana, Prometheus, AppDynamics, and ThousandEyes.
- Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT Operations teams via office hours/CoP sessions.
- Technical Depth in Monitoring and Observability Stack – Hands-on experience in ServiceNow Event Management, Azure Monitor/KQL, and automation.
- Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.
Role
Customer Delivery Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Job opportunities
Gratitude Inc0 - 1 Year(s)
₱ 10 - ₱ 15K p.m
Quezon Calabarzon, Philippines
Bahasa Indonesia Language Experts Required
Gratitude Inc2 - 4 Year(s)
Confidential
Quezon Calabarzon, Philippines
Multilingual Language - Khmer ( Cambodia )
Gratitude Inc5 - 15 Year(s)
₱ 1.7 - ₱ 1.73K p.m
Quezon Calabarzon, Philippines
Team Leader - UK Financial CS | Onsite Quezon City
Gratitude Inc2 - 4 Year(s)
Confidential
Quezon Calabarzon, Philippines
CRM senior Developer
Gratitude Inc3 - 4 Year(s)
Confidential
Quezon Calabarzon, Philippines
Customer Service Representative
Gratitude Inc0 - 2 Year(s)
₱ 15 - ₱ 25K p.m
Quezon Calabarzon, Philippines
Operations Lead
Gratitude Inc10 - 11 Year(s)
₱ 100 - ₱ 125K p.m
Quezon Calabarzon, Philippines
Customer Service Representative
Gratitude Inc1 - 15 Year(s)
₱ 15 - ₱ 25K p.m
Quezon Calabarzon, Philippines
Senior Developer – ServiceNow
Gratitude Inc5 - 8 Year(s)
₱ 30 - ₱ 40K p.m
Quezon Calabarzon, Philippines
0 - 2 Year(s)
₱ 110 - ₱ 120K p.m
Quezon Calabarzon, Philippines