Spanish Bilingual - Healthcare Customer Service in Taguig
Job Description
Key Skills
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Qualifications
- Proficient in communicating using both Spanish and English
- Minimum of one (1) year experience in a BPO Spanish customer service environment that directly supports customers in person or over the phone
- Proficient in using Microsoft Word/Excel and/or Google Sheets/Docs
- Willing to work onsite in McKinley Hill, Taguig
- High school diploma or equivalent
Role and responsibilities
- You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
- You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
- You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
- You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
- Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work
What we offer
- Market competitive pay levels
- Retirement plan
- Medical plan (HMO) from day 1 of employment
- Dental, medical, and optical reimbursements
- Life and disability insurance
- Paid time-off benefits
- Sick leave conversion
- Tuition fee reimbursement
- Employee Assistance Program (EAP)
- Annual performance based merit increases
- Employee recognition
- Training and staff development
- Employee Referral Program
- Employee volunteerism opportunity
- All mandatory statutory benefits
Role
Spanish Language Expert
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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