Spanish Quality Auditor - RCM (Healthcare)
Gratitude IncSpanish Quality Auditor - RCM (Healthcare)
Job Description
Key Skills
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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.
We have an ongoing hiring for Spanish Quality Auditor for our BPO Partner in Taguig City.
Job title: Spanish Quality Auditor - RCM
Account: Healthcare
Work set up: On-site at Taguig
Work shift: Shifting
Salary Package: 45k -50k
Start date: ASAP
Headcounts: 2
Job Summary:
We are seeking a detail-oriented and bilingual (Spanish-English) Quality Auditor to join our healthcare support team. The Quality Auditor will be responsible for evaluating and ensuring the quality of service interactions (calls, chats, emails) delivered by our healthcare support representatives. The role ensures compliance with internal standards, regulatory requirements, and customer expectations, with a focus on Spanish-language interactions.
Key Responsibilities:
- Audit Spanish and English interactions (calls, chats, emails) to assess performance, accuracy, and compliance with healthcare protocols.
- Provide constructive feedback to agents to improve service quality and customer experience.
- Collaborate with training and operations teams to identify performance gaps and recommend coaching or retraining.
- Track and report quality metrics, trends, and audit findings regularly.
- Ensure compliance with HIPAA and other applicable healthcare regulations.
- Participate in calibration sessions to maintain scoring consistency across QA team.
- Assist in process improvement initiatives to enhance service delivery.
Qualifications:
- Bachelor's degree or equivalent experience.
- Fluent in Spanish and English (written and verbal).
- 1–2 years of experience in a quality assurance role, in a healthcare BPO environment.
- Strong knowledge of healthcare processes
- Excellent analytical, communication, and interpersonal skills.
- Proficient in using QA tools, CRM systems, and Microsoft Office Suite.
- Can start ASAP
To apply, please submit your updated resume for this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.
APPLY NOW!
Role
Quality Coach
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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