SQL Technical Support - Voice
Gratitude IncSQL Technical Support - Voice
Job Description
Key Skills
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Qualifications:
High School / Senior High School Graduate / College Graduate
Minimum of 6 months of call center/BPO experience
Must have at least 6 months of SQL experience/ SaaS background
Candidates with an IT-related educational background or technical support experience will be preferred
Good communication skills required
Must be willing to work onsite
Must be amenable to a shifting/rotational schedule
Role Responsibilities:
- Handle customer or client concerns related to SQL / technical support
- Assist with basic troubleshooting and issue resolution
- Analyze customer queries and provide accurate support
- Document cases, updates, and resolutions properly
- Coordinate with internal teams for escalations when needed
- Maintain quality customer service and meet process targets
Preferred Profile:
- CSR / TSR experience with SQL knowledge & basic API knowledge
- Technical support background
- Basic database understanding
- Good English communication
- Willing to process immediately
Role
IT Support
Timings
Day Shift (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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