Sr. HR Manager(Assistant Director level)

Gratitude Inc

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6 hours ago

Sr. HR Manager(Assistant Director level)

10-15 Year(s)

150 - 180 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

HRIS BPO HR MANAGER Labor and Employee Relations which includes policy making Employee Engagement Compliances & Audits

1 candidate(s) have already applied for this Job. Apply now

Director level)

Location: Eastwood City, Libis

Salary: Php 150,000- 180,000 package

Work set up: Work on site/ Shifting Schedule

Former employees of Tech Mahindra are not eligible to rehire, either directly or through a third party

Key Responsibilities:

 Lead, manage, and mentor a team of HR Shared Services professionals,

including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other

support staff.

 Foster a positive, customer centric team culture focused on collaboration,

continuous learning, and high performance.

 Develop and implement performance goals for HR staff, ensuring accountability,

growth, and development.

 Conduct regular performance reviews, provide coaching, feedback, and ensure

team members are well equipped to meet organizational needs.

 Oversee the delivery of HR services, including employee inquiries, HRIS

management, benefits administration, and other Related processes.

 Ensure consistent, high quality service delivery in line with service level

agreements (SLAs) and key performance indicators (KPIs).

 Monitor and optimize day to day operations to improve efficiency, reduce errors,

and enhance customer satisfaction.

 Act as the escalation point for complex HR issues, ensuring timely resolution and

effective communication with employees and business leaders.

 Ensure that all HR activities comply with internal policies, legal, regulatory, and

industry standards, including data privacy and security regulations.

 Stay updated on relevant HR laws and regulations, ensuring HR processes and

activities adhere to compliance requirements.

 Develop and enforce guidelines for maintaining confidentiality, safeguarding

sensitive employee data, and ensuring compliance in HRSS operations.

 Partner with HR leadership, business units, and IT teams to ensure HRSS

services align with organizational objectives and support business needs.

 Act as the liaison between HR and other departments to ensure seamless

communication and collaboration on HR projects and initiatives.

 Communicate effectively with senior leadership regarding HR performance,

challenge

s, and opportunities for improvement.

Role

Employee Relations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

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