Sutherland is Urgently Hiring for Japanese Email/chat support.
Gratitude IncSutherland is Urgently Hiring for Japanese Email/chat support.
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Role: Chat/Email support
Account: Music streaming account
Location: Sutherland Shaw Mandaluyong, Philippines
Set up: Onsite
Qualifications:
• Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)
• Education: At least High school graduate
• Communication Skills: Fluent in English (B2 level) and Japanese (read, write, & speak)
Total Package: PHP 127,500 – PHP 129,550
• Basic Salary: 23,500 – 25,500
• Total allowances: 4,050
• Premium Pay: 100,000
Assessments:
• Typing Test: 35 wpm /90% accuracy
• SVAR: 59 B2 (Listening and Speaking)
• Write X: 65 B2 (Email writing)
Job Description:
• Research customer problems and deliver solutions
• Deliver an experience to every customer, meeting Spotify’s service standards
• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries
• Achieve and maintain required metrics and goals
• Work pro-actively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.
**Non-voice account but candidates should be fluent in both English (B2 level) and Japanese spoken and written.**
**NO RELOCATION since we need someone residing in Manila.**
**Open for both native & non-native only residing in the Philippines and willing to work onsite in Mandaluyong**
PRESCREENING NOTES:
Years of relevant experience:
Educational attainment:
For Natives, current visa:
Japanese Language Proficiency:
English Language Proficiency:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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