Team Leader

Gratitude Inc

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1 month ago

Team Leader

2-5 Year(s)

Quezon Calabarzon

Job Description

Key Skills

Bachelor's Degree BPO Experience trainer UK Banking Industry

4 candidate(s) have already applied for this Job. Apply now

Key Responsibilities:

• Manage and lead a team handling financial/banking accounts

• Monitor KPIs, productivity, and quality metrics

• Analyze collections data and reports to drive performance

• Ensure compliance with banking laws, guidelines, and internal processes

• Handle escalations and maintain high customer service standards

• Coach and mentor team members to achieve targets

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment

• Sound knowledge on the banking domain and understanding of processes and bucket flows

• Good to have: Exposure to US or UK banking industry

• Not a job hopper

Pre-screening Notes:

• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

• Do you have knowledge on the banking domain and understanding of processes and bucket flows?

• Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.

• Do you have exposure to US or UK banking Industry?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onogwu James

Recruiter - Gratitude Inc

NA, nigeria

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Quezon Calabarzon, Philippines

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