Team Leader
Gratitude IncTeam Leader
Job Description
Key Skills
8 candidate(s) have already applied for this Job. Apply now
Job Summary:
The Team Lead is responsible for guiding and developing a team to ensure operational efficiency,
adherence to performance metrics, and alignment with client and company standards. This role
emphasizes employee development, quality assurance, and process compliance.
Key Responsibilities:
Ensure schedule adherence and meet required production hours.
Maintain compliance with Client, Customer Experience and Quality standards.
Use and share performance data to improve team productivity and meet financial targets.
Conduct performance evaluations and offer coaching for ongoing employee development.
Ensure compliance with internal policies, client standards, and applicable laws.
Foster team development through continuous training, mentoring, and support.
Monitor team KPIs and report regularly on performance to the Operations Manager.
Lead disciplinary processes in line with company policy.
Achieve or exceed targets related to attrition and employee retention.
CRITICAL REQUIREMENTS:
• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting
• With strong technical support experience, particularly in troubleshooting, AT&T, or other related campaigns
• Demonstrates strong commitment
• Should be living near the office location of the company to avoid any proximity issues
• Ability to analyze and interpret operational data to inform decisions.
• Problem-solving: Define issues, collect data, and draw valid conclusions.
• Fulfillment of all assigned responsibilities and duties.
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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