Team Leader – UK Financial Collections

Gratitude Inc

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2 weeks ago

Team Leader – UK Financial Collections

2-5 Year(s)

Manila (Eastwood quezon city, Fairview Quezon City, Diliman quezon city, Bridgetown quezon City)

Job Description

Key Skills

Customer Service bpo Bachelor degree UK Banking Industry NUMERICAL SKILLS

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We are looking for an experienced Team Leader to manage a UK Financial Collections team in a fast-paced BPO environment. The ideal candidate should have strong leadership skills, banking and collections experience, and a proven ability to drive team performance.

Key Responsibilities

Lead and supervise a Financial Collections team.

Monitor daily operations and team performance.

Ensure SLA and KPI targets are achieved.

Coach and mentor team members.

Analyze collections reports and improve productivity.

Handle escalations and support continuous process improvement.

Collaborate with stakeholders to achieve business goals.

Qualifications

Bachelor's Degree.

Minimum 2 years of Team Leader experience in Financial Collections.

Experience handling UK, US, or Australian Banking/Collections accounts.

Strong knowledge of banking processes and collections workflows.

Excellent communication and leadership skills.

Stable employment history.

Must not be a current or former Wipro employee.

Willing to work onsite in Quezon City on a UK shifting schedule.

Role

Team Leader

Timings

UK Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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