Team Manager – Mail Operations (Email Security)

Gratitude Inc

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3 days ago

Team Manager – Mail Operations (Email Security)

3-10 Year(s)

100 - 150 Thousand p.m

Manila (Makati, Ortigas, Pasay City, Pasig, Taguig)

Job Description

Key Skills

Extrusion Splunk Intrusion Detection Incident Management BPO Experience is a must SharePoint Development Framework (SPFx) Gap / Risk assesment & Mitigation Proven Root Cause Analysis (RCA) capability Proven Root Cause Analysis (RCA) skills Email security Email Operations Trust and Safety Operations

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Team Manager – Mail Operations (Email Security)

Taguig | Onsite/Hybrid | Rotational Shift | Up to 150K Package

Overview:
We are hiring a Team Manager to lead email operations, spam/abuse mitigation, and Trust & Safety workflows in a 24/7 environment. This role ensures SLA delivery, team performance, and continuous process improvement.

Key Responsibilities:
• Manage daily operations, ensuring SLA, quality, and productivity targets
• Lead, coach, and develop a team; handle scheduling and shift planning
• Monitor spam, phishing, spoofing trends; drive mitigation strategies
• Conduct RCA and incident reviews; implement corrective actions
• Use Splunk for dashboards, reporting, and insights
• Ensure compliance with SPF, DKIM, DMARC protocols
• Collaborate with stakeholders and vendors

Requirements:
• 3+ years in Email Operations, Trust & Safety, or SOC
• 3+ years hands-on Splunk experience
• Strong knowledge of SMTP, SPF, DKIM, DMARC
• BPO and team management experience required
• Open to graduates/undergraduates with relevant experience
• Willing to work onsite/hybrid in Taguig

Hiring Process: Virtual (Screening to Final + Online Exam) | Start ASAP

Role

Email Support Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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