Technical Support Representative –Global Home Security Services

Gratitude Inc

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4 days ago

Technical Support Representative –Global Home Security Services

1-3 Year(s)

15 - 20 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Talisay City, Cebu City)

Job Description

Key Skills

Customer Service Customer Care Global security Global security Operations Global security Operations centre

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Job Title: Technical Support Representative – Home Security Services

Location: Philippines

Employment Type: Full-time

Job Description:

Join our Global Home Security team and provide technical and customer support for smart home security products and monitoring services. Successful candidates will assist customers with device setup, troubleshooting, account concerns, and service-related inquiries.

Responsibilities:

Provide technical assistance for home security systems and devices

Support customers with installation guidance and troubleshooting

Address billing, subscription, and account-related concerns

Ensure timely resolution of customer issues

Maintain service quality and productivity standards

Accurately document customer cases and resolutions

Qualifications

at least HS Grad (old curriculum) / SHS Grad

Excellent Communication skills

1 year Customer Service Experience(not limited to BPO | working directly with customers and providing high quality service e.g working at Starbucks, iStore | WOSA)

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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