Top bpo company hiring Multilingual Service Desk Agent (German) with good offer. Apply now!
Job Description
Key Skills
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Description / Requirements
Job Title: Multilingual Service Desk Agent (German)
Category: Service Desk / End User Services
Main location: Philippines, Metropolitan Manila, Taguig (Onsite)
Salary: PHP 80,000 - 90,000
Employment Type: Full Time
Multilingual Service Desk Agent (German)
Position Description
​Qualifications and Job Description
• Level 1 Service Desk Analyst with previous Service Desk or IT support experience.
• Excellent customer and technical skills with proven track record
• Attention to ticket handling and quality
• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, chat, and ticket portal case tracking system professionally and with speed, accuracy and proficiency.
• Produce high-quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed-upon procedures.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues.
• Perform other duties as assigned.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Follow agreed escalation procedures.
• Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.​
Educational Requirements
• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/ College Degree in any field
Experience
• Previous Service Desk or IT support experience
Knowledge and Skills
• Good written and verbal communication skills in the German language
• Good computer and IT technical skills
• Solid analytical and problem-solving skills
• Good process mapping ability
• Proactive, service-minded, and able to multi-task
• Good interpersonal skills
• Background in IT or Service desk
Others
• Willing to work in shifts
• Able to work well in a high pressure environment
• Flexible and able to adapt to changes quickly and think conceptually
Role
Billing Agent
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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